Unforgettable Travel Company (“UTC”, “Unforgettable Greece”) Booking Conditions
All vacations and other bookings made through Unforgettable Greece are with Unforgettable Travel Company Ltd: 649 Mission Street, 5th Floor, San Francisco, California, 94105.
Every written communication related to your booking before its confirmation along with these booking conditions, form the contract between you and Unforgettable Travel Company Ltd. It is essential to carefully read through all booking conditions as they set our obligations and rights in regard to your booking. All references to “your” and “you” are in reference to the first person who is named on the booking along with every other person including in the booking, or when a booking is transferred or made on someone’s behalf.
Thoroughly check all travel details on your confirmation invoice as soon as possible. If any errors are found within, it is critical that you inform us of necessary changes within 7 days from the time the invoice is issued. If you fail to do so, some of your rights may be negated.
Upon booking your vacation, the total deposit required will be confirmed, as deposit amounts vary based on the particular details of the trip. Your remaining balance will be due no less than 90 days before the departure date of your booking. If you book less than 90 days before departure, the total balance will be due immediately upon booking. If the balance goes unpaid, we reserve the right to assume it is cancelled, which means cancellation charges will be applied as noted below. All payments are to be made in US dollars and may include banking charges, if applicable, which you will be responsible for. We will advise you at the time of booking, if there will be any banking charges that apply. In every case, if we believe there is potential for flight costs to increase, will you recommend that you pay for the airfare portion of the trip immediately in order to secure the lowest possible price. Payments can be made by credit card or bank transfer. When paying with a credit card, there will be no bank charges added.
All vacations that include international flights from the UK are protected by a bond. The bond is held by the Civil Aviation Authority: ATOL number 7583. Every international flight that is booked with us departing from the UK will be issued with the appropriate ATOL certificate.
If we or the suppliers of your ATOL certificate are not able to perform any of the services listed (or a suitable alternative service through an ATOL holder) due to insolvency, the Trustees of Air Travel Trust may either confer a benefit on or pay to you under the ATOL scheme. In order to receive this benefit, you agree to assign those Trustees any claims for which may arise due to non-provision of those specific services. That includes all claims against us, the travel agent or the issuer of your credit card. You also agree that any claims made by you may be assigned to another body, if that particular body has paid you the amounts claimed under the ATOL scheme.
We also offer even greater financial security via our membership with the Association of Bonded Travel Organisers Trust Limited.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under its ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Unforgettable Greece ABTOT number 5381, ATOL number 7583, and in the event of their insolvency, protection is provided for the following:
- non-flight packages;
- flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA; and
- flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made by customers outside the EEA are only protected by ABTOT when purchased directly with Unforgettable Greece.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
All flight inclusive vacations and flights booked with Unforgettable Greece are financially protected either by ABTOT or the ATOL scheme. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
We believe that it is essential for our customers to take out a travel insurance policy. This is to ensure that you will be covered during your travels. We also reserve the right to request details about the travel insurance policy you have before your departure date. Any customer, and members of their party, who choose to travel without adequate should understand that we will not be liable for any losses that travel insurance would otherwise cover. If, for example, you lose any personal items during your vacation, we highly recommend that you file a local, written police report and also contact a local representative for help with the related insurance claim.
Immigration requirements: passports and visas
While we are able to assist with general information and any applicable visa requirements for your vacation to Greece, you are responsible for meeting them, including complying with immigration, visa and passport regulations. Specific visa and passport requirements are to be obtained by you, as well as each individual within your party. We do not accept any responsibility if you’re unable to travel due to non-compliance related to immigration, passport or visa requirements, or due to health restrictions. If you incur any financial losses as a result of any or all of the above, those costs will not be our responsibility.
Every visitor who enters Greece is required to have a passport that is valid for at least 6 months after their departure date. If your passport is nearing expiration, meaning in its final year, it is essential to contact the Greecen Embassy prior to booking your trip and prior to departing.
While we can provide limited, general information in regard to the health condition necessary for your vacation, it’s important to check with your own health care provider, including the specific circumstances that relate to the region of Greece you will be traveling to.
We will always make an effort to ensure that the information on our website is accurate and not misleading in any way; however, the details on our site are subject to change and information may be changed at any time. We will inform you if there are any material changes to your vacation.
We reserve the right to make changes to the prices of any trips that have not sold at any time and correct any errors in the prices of vacations that have been confirmed.
Note that the oil prices are constantly changing, while airlines apply fuel charges and taxes to their standard airfares. That means the surcharge amount changes frequently and can range anywhere from $80 to $300 per person for international flights. When we provide a quote to you upon booking, the levy is included; however, it is subject to change until your ticket is issued and you have paid in full. This levy as well as all other taxes will be included in the airfare that is quoted to you.
If there are any changes to charges, entry fees and/or taxes that we collect at net cost on behalf of local and government bodies, the amount will be refunded to you in full (Net Cost Charges) or passed on to you in full. We will not charge you for any increase that is equivalent to 2% of the price of the travel arrangements excluding insurance premiums, any amendment fees or Net Cost Charges, rather we agree to absorb this cost. You will only be charged if the amount is over and above that. If that occurs and results in an increase of over 10% of the total cost of confirmed travel arrangements (not including additional services and/or travel arrangements and/or amendment charges), we will give you the option of changing to another trip wheneve3r possible of equivalent or higher quality. You will not have to pay more, but if the vacation is of lower quality, we will refund the difference in price to you. Or, alternatively, cancel and provide a full refund of all monies paid to us other than additional services, travel arrangements, amendment charges and/or insurance premiums.
On the contrary, if the cost of your trip decreases due to the above changes by over 2% of the total trip price, you will receive a refund. However, it is important to note that not all of our travel arrangements are purchased in local currency. What this means to you is that there may be some changes to your vacation that do not have any impact on the cost of travel due to protections and contractual agreements.
All children who are the age of 12 or older are considered as adults when it comes to pricing. We offer an extensive number of itineraries tailor-made for families and advise contacting us to discuss the best options before you book your vacation. We may be able to secure a reduction if you are traveling with one child, and sometimes two, if they will be sharing the same room with two accompanying adults; however, prices can and due vary depending on the specific accommodation. Oftentimes these options involving adding an additional bed in a standard double room, which helps to reduce the cost.
Amendment and Cancellation by You
(A) – Amendment
After your booking is made, if you require any alterations, we will do our best to help; however, we are unable to guarantee that this will be possible. If any amendments are made you will be responsible for any costs and charges that result. We also reserve the right to charge a $100 administration fee as well as any additional charges, if incurred by our suppliers.
(B) – Cancellation
You, or any member of your party, have the right to cancel your booking at any time.
The cancellation will be effective from the date that we receive written notification from the first-named person on the booking at our office. This written notification can be sent via postal service or by email. If you send the cancellation notice via postal service, we highly advise using a method that includes delivery tracking. All cancellation effected will incur a charge that reflects reasonable costs we have made in the arrangement of your booking and the cancellation. The charges vary greatly as our travel itineraries can also vary significantly and tend to be quite complex. It is important to note that some international flights offered are non-refundable, however, you will be informed if this applies to your trip at the time your booking is made.
The total cancellation cost of your booking will be provided to you after we receive your written communication. Keep in mind that the cancellation charges below are a guide, but as noted previously, are subject to variation.
(All cancellation charges are calculated from the total cost payable by the person(s) who cancels. This excludes any amendment charges which are not refundable in the event of the person(s) to whom they apply.)
Cancellation No. of Days Prior to Trip Departure Cancellation Charge
Greater than 120 days Costs of flights, plus 20% costs of itinerary
90-119 days Cost of flights, plus 40% costs of itinerary
60-89 days Cost of flights, plus 80% costs of itinerary
0 – 59 days Cost of flights, plus 100% cost of itinerary
Please note: Certain travel arrangements cannot be changed once they have been confirmed. Any cancellation or alteration may incur an additional cancellation charge of up to 100% of the price for any of these arrangements, beyond the cancellation charges above.
The reason for your cancellation may be covered under the terms of your travel insurance, so it is important to check your policy as you may be able to reclaim applicable charges through your provider. If you cancel your booking, the cancellation charge(s) will be deducted from any money you have already paid.
All communication that is sent related to this contract (particularly any communication requesting cancellation or an amendment to travel arrangements) must come from the Lead Name on the booking in writing, and in English. It must be sent either by tracked delivery through the postal service to Unforgettable Travel Company Ltd, 649 Mission Street, 5th Floor, San Francisco, California, 94105, or by email.
Amendments and Cancellation By Us
(1) – Amendment
Occasionally it may be necessary for us to make amendments to services and products we advertise. In rare circumstances the changes can mean some modifications will be made to your trip after the booking has been made. If it is a minor change, we will do our best to notify you in advance; however, no compensation will be provided. “Minor changes” may include the following examples, if they occur prior to departure: A change of the outbound departure time or the duration of your trip by 12 hours or less; changes in the advertised name and identity of a carrier or carriers; flight times and/or aircraft types; or if your accommodation is changed to the same classification or standard of accommodation.
In the case of a minor change we will do our best to notify you in advance; however, in this instance there will be no compensation provided. “Minor changes” like these may include the following when taking place prior to departure: a change to the outbound departure time or trip length by 12 hours or less; changes to your accommodation to another that is the same classification or standard; flight times and/or aircraft types; changes to the identity and advertised name of any carriers.
With any material changes (“major changes”) such as your flight time changes by over 12 hours, a change in destination or a change to accommodation of lesser quality, we will notify you as soon as possible and provide you with alternatives. You may either (i) accept an agreeable alternative arrangement with us; (ii) book an alternative trip with us; or (iii) cancel your entire vacation and receive a full refund. You will receive compensation for the cancellation when you choose any of these options, with the exception of changes due to Force Majeure or low bookings which is defined as follows:
Number of days’ notice prior to the departure date Compensation per Passenger
More than 70 days Nil
69 – 43 days USD10
42 – 28 days USD20
27 -14 days USD40
Less than 14 days USD50
(2) – Trip Changes
If we are unable to provide you with a significant portion of your trip while you are on your vacation, other arrangements of the same standard will be provided at no additional cost, or, alternatively you can choose to return to your point of departure, receiving a prorated refund for any part of the trip that you did not receive. Please note that this will not apply to any minor changes to the itinerary, transportation or accommodation as previously explained.
(3) – Cancellation
In the rare event that your vacation must be cancelled, we reserve the right to do so. Understand that we will do everything possible to provide other arrangements that are comparable or of higher standard, as well as a price refund if applicable as noted above. Alternatively, we will provide you with a prompt, full refund if required as per this agreement.
(4) – Force Majeure
We will not be liable to compensate you unless otherwise stated in this agreement; we will not be liable for paying compensation if our contractual obligations to you are affected by any event that we the service(s) of our supplier(s) in question could not, even with all due care, avoid or foresee. Some examples may include, but are not limited to, events such as terrorist activities, war or threat of war, civil strife or consequences of such strive, or threat of those activities; riot or the act of a government, local or national authority which includes industrial disputes, port and river authorities, lock closure, fire, natural or nuclear disaster, biological or chemical disaster, inclement weather, river and sea conditions, as well as any similar types of events that are out of our, or the supplier(s) control If it is advised from the Foreign Office to leave or avoid a certain country, it may constitute Force Majeure.
(5) – Travel Delays
Our itineraries are created around major international airline carriers and their particular service schedules; while these airlines typically run to schedule or within minutes of said schedule, delays may happen. If this occurs we are unable to accept responsibility and cannot provide compensation for additional costs related to delays, such as overnight accommodation and meals.
Our responsibilities to You
If your trip has been adversely affected by or inability to perform based on our agreement, we will compensate you the appropriate amount as indicated. If you have failed to adhere to the contract, we will be unable to pay out any compensation. We will also not pay if a third party has failed, if an unforeseeable event takes place that is out of our control, or if an unusual or unavoidable circumstance occurs which could not be avoided. Our liability, except in the case of illness, injury or death, will be limited to a maximum of double the cost of your travel arrangements. Our liability will be further limited in adherence with and/or in an identical manner to:
(a) The contractual terms of the suppliers that are running and organizing transportation related to your travel arrangements. These terms are incorporated into this contract; and
(b) An international convention that affects your travel, such as the Paris Convention related to accommodation provisions, the Berne Convention in relation to rail travel, the Athens Convention in relation to traveling by sea and the Montreal Convention related to traveling via air which controls the amount of compensation that you can claim for injury or death; damage, loss and/or delay of baggage as well as delay to passengers. We retain all benefit of any limitation of compensation that is contained in these and all conventions.
Copies of the international conventions as well as transport companies’ contracts can be requested and obtained from our offices by writing to us at: Unforgettable Travel Company Ltd, 649 Mission Street, 5th Floor, San Francisco, California, 94105.
EU regulations state that you may have rights to compensation and/or refunds from your airline in cases of delays, cancellations or the denial of boarding flights. The full details of your rights at EU airports and from airlines that fly to EU destinations can be accessed. Please note that receiving reimbursement from airlines in this case will not also entitle you to refund of your trip cost from us. Your entitlement to compensation and/or refund from us is set out as noted previously in this agreement. If the booking conditions require us to make any payments to you, any payment made to you by the airline will be deducted from the total amount. If your airline does not comply you can file a complaint with the Civil Aviation Authority by calling +44 20 7379 7311 or by visiting www.caa.co.uk
We always aim to do our best to ensure that your trip runs smoothly and on schedule; however, if any problems do arise, we ask you to contact the relevant supplier, such as the hotelier, immediately in regard to the issue. It will be resolved as soon as possible; however, if in the rare case it is not, please contact us by telephone as soon as possible. If you do not do this, it will affect the relevant supplier’s ability, and our ability to assist in taking your complaint further and it will also affect your rights as laid out in this agreement. If your complaint cannot be resolved to your satisfaction, please send a formal written complaint within 28 days of the last date of your vacation, including your booking reference and all necessary details related to the issue. Please ensure that your correspondence be as concise as possible so that we may quickly identify the problem to address it as quickly as we can.
Excursions and tours that are booked during your trip do not form the part of the package vacation that we have put together for you.
Approximately four weeks prior to your departure date you will receive all the details about your trip and any flight confirmations. Your flight tickets, in most cases, will be in the form of e-tickets, although it is possible that paper tickets may also be issued and sent by mail. Understand that our itinerary or financial summary is not a document you can use to travel with. You will need a valid ticket for traveling before departure or the airline may request that you pay for the ticket(s) again. If there are any problems with your documentation, or if any emergencies occur, please contact us via our 24-hour emergency number which can be located on your final itinerary letter.
Your Contract is with Unforgettable Travel Company Ltd, an English company which registered under no.9738411, whose registered US office is 649 Mission Street, 5th Floor, San Francisco, California, 94105. All cases that concern this contract will be governed by the Law wherever you live in the United Kingdom or, if non-resident, the Law of England and Wales.